My order & service
Log in to view your orders, track your parcel or register a return.
You log in with a one-time code sent by email, no password needed. Use the email address you ordered with and you will see all your orders right away.
- Track & TraceTrack your parcel live
- 14-day cooling-off periodRegister your return online
- Own workshopReparatie & onderhoud
View the status of your order and track your parcel with Track & Trace.
Go to my orders → Register a returnRegister online from your order within 14 days of receipt.
Request a return → Reparatie & onderhoudBook an appointment in our own workshop, with original Gaggia parts.
Book an appointment → Ask a questionOur espresso specialists are happy to help, also by phone at 0320-237930.
Contact us →How to register a return
Not satisfied? You have a 14-day cooling-off period after receipt. You can easily register a return online from your order.
- 1Log inWith the email address of your order.
- 2Choose your orderClick Request a return and choose the product and reason.
- 3We review your requestYou will receive instructions by email for returning the product.
- 4RefundAs soon as we have received and checked your return.
Where can I find my tracking link?
As soon as your order has shipped, you'll receive an email with the tracking link. You can also find it with your order when you log in.
How do I register a return?
Log in, open your order and click Request return. Choose the product and the reason. You'll then receive the instructions by email.
I ordered without an account. Can I still log in?
Yes. Log in with the email address you ordered with. You'll receive a one-time code by email and will see your orders straight away.
My machine isn't working properly. What now?
Contact us or book an appointment in our own workshop right away. If it's covered by the warranty, we'll take care of it.