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Terms and conditions

Last updated: 19 October 2026

1. Who we are

Koffiearabica is the online store of Sidha Technology & Trading B.V.
Wartelstraat 2, 8223 EH Lelystad
Telephone: 0320-237930 (weekdays)
Email: info@sttlelystad.nl
Chamber of Commerce number: 9044679
VAT number: NL008194075B01

2. Definitions

  • We / us: Sidha Technology & Trading B.V., trading as Koffiearabica.
  • You / customer: anyone who places an order with us. If you are a consumer, you have the rights granted to consumers by law.
  • Cooling-off period: the 14-day period during which you, as a consumer, may withdraw from the purchase.
  • Agreement: the purchase agreement that comes into effect when you place an order and we confirm it.

3. When these terms apply

These terms apply to every offer made by Koffiearabica and every order you place through our online store. You can read and save them before placing an order. If other agreements differ from these terms, they will apply only if we have agreed to them with you in writing (including by email).

4. Our offers

  • We describe our products as accurately as possible. Photos are as accurate a representation as possible; minor color differences may occur.
  • Obvious mistakes or errors in an offer, such as a clearly incorrect price, are not binding on us.
  • Promotions and offers are valid while stocks last and until the end date stated for the promotion.
  • For returned products, the product's condition (such as "Very good") and warranty period are stated with the product.

5. How the agreement is formed

The agreement comes into effect when you complete and pay for your order. You will receive an order confirmation by email immediately. If a product unexpectedly becomes unavailable, we will contact you. You can then choose an alternative or receive a refund of the amount paid within 14 days.

6. Prices

  • All prices are in euros and include 21% VAT.
  • Any shipping costs are shown in the shopping cart and at checkout before you pay.
  • The price applicable at the time you place your order will apply.

7. Payment

You pay online when completing your order, using one of the payment methods shown at checkout. We begin processing your order as soon as payment has been received.

8. Delivery

  • We deliver within the Netherlands. The estimated delivery time is shown at checkout and in your order confirmation.
  • Once your order is on its way, you will receive an email with the track & trace code.
  • If we are unable to deliver within 30 days, you may cancel your order free of charge and receive a refund of the amount paid within 14 days.
  • The risk of damage to or loss of the parcel passes to you when it is delivered to you (or someone you have designated).
  • If you choose collection, you can collect your order from Wartelstraat 2 in Lelystad once you have received an email saying it is ready.

9. Cooling-off period (right of withdrawal)

As a consumer, you have a 14-day cooling-off period. It starts on the day after you receive your product. During this period, you may cancel the purchase without giving a reason. For details, see our Returns information page.

  • During the cooling-off period, you may unpack and inspect the product as you would in a shop. If you use it more than is necessary to establish its nature, characteristics and functioning, we may charge you for any resulting diminished value.
  • For an espresso machine, this means you may unpack and inspect it, but preferably do not make coffee with it or fill it with water or beans.
  • The cooling-off period does not apply to products that are unsuitable for return for reasons of health or hygiene and whose seal has been broken, such as opened packages of coffee beans or cleaning products.

10. Refunds after withdrawal

We will refund the purchase price, including the standard delivery costs for sending the product to you, within 14 days after you notify us that you are withdrawing from the purchase. We may wait to issue the refund until we have received the product or you have provided proof that you have returned it. We will refund you using the same payment method you used to pay. You are responsible for the cost of returning the product.

11. Warranty and conformity

  • We guarantee that our products conform to the agreement and have the features you may reasonably expect (statutory warranty).
  • New Gaggia machines also come with a manufacturer's warranty. The warranty period is stated with the product. This warranty is in addition to your statutory rights and does not limit them.
  • You will need proof of purchase to make a warranty claim. Contact us and we will handle it in our own workshop in Lelystad.
  • The warranty does not cover damage caused by incorrect use, drops or impacts, failure to descale (in good time), use of unsuitable water or cleaning products, or repairs by third parties.

12. Complaints

Do you have a complaint? Please let us know as soon as possible at info@sttlelystad.nl or 0320-237930, providing a clear description and your order number. We will acknowledge your complaint and provide a substantive response within 14 days. If we cannot resolve the matter together, you may submit your dispute to the competent court.

13. Liability

Our liability is limited to the amount of the relevant order, except where the damage was caused by our intentional misconduct or gross negligence. This does not affect your statutory rights as a consumer.

14. Privacy

We handle your personal data with care. Read more in our privacy policy and cookie policy.

15. Governing law

All agreements with Koffiearabica are governed by Dutch law.

16. Amendments

We may amend these terms. The terms that applied when you placed your order will always apply to that order.